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Frequently asked questions

Everything students and parents usually ask. Still stuck? Our support crew replies within hours.

Start with 'Urdu Script: Zero to Reading' — it assumes nothing and gets most learners reading joined Nastaliq within eight weeks. If your goal is poetry, follow it with 'The Art of the Ghazal'; the two are designed as a pair, and both are included in the One-Year Immersion program.
Yes. Every course includes a verifiable certificate of completion. Each certificate carries a unique verification ID that employers and institutions can validate on our certificate verification page.
Instantly. The moment your payment is confirmed, the course appears in your dashboard under 'My Courses'. You can start learning on any device — web, Android, or iOS — and your progress syncs automatically.
Beacon and Lighthouse members can download lessons in the mobile app and watch without internet — perfect for commutes or areas with patchy connectivity. Downloads stay available as long as your membership is active.
We offer a no-questions-asked 7-day refund on all individual course purchases, as long as you've watched less than 20% of the content. Refunds are processed to your original payment method within 5–7 business days.
Live classes run on our built-in classroom with HD video, live chat, and a raise-hand feature. Monthly mushairas are open-mic evenings where students recite their own work to the ustad and cohort. Can't attend? Every session is recorded and in your dashboard within an hour.
Each course page lists its medium of instruction. Urdu script and grammar courses are taught in Hindi + English; poetry courses in Urdu + English; Persian courses in English; and English courses use Hindi scaffolding where beginners need it.
We reserve seats in the One-Year Immersion program for merit and need-based scholarships. Take the Lighthouse Scholarship Test held every quarter — top performers receive 50–100% fee waivers.